"In response to recent media coverage involving allegations that some building products are unfit for purpose or non-compliant with the Building Code, MBIE has established a dedicated email address to collect product complaints for analysis and investigation.
"We encourage you to get in touch with us at email@example.com if you have a complaint about a particular building product. Even though a number of concerns have been raised in the media, MBIE has yet to receive specific details or evidence for most of these.
"We also encourage you to pass on this email address to anyone else you know has specific concerns.
"Your efforts will greatly help us in our investigations and in trying to establish the degree of any problems within the building market."
MBIE asks parties to include the following information:
MBIE is also keen to clarify that complaints regarding false or unsubstantiated claims as well as misleading advertising should be directed to the Commerce Commission and not MBIE.
MBIE has recently updated its product assurance toolkit to help explain to product manufacturers and suppliers the various legal obligations they have and how to determine what they need to do to show their product complies with the Building Code.
This toolkit is available online at www.building.govt.nz/product-assurance.